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Knowledge base

General Questions

ID-card signing fails 1
Are you a politically exposed person or a family member or a close associate of such person? 1
What is the difference between terminal auction and fast auction? 1
Money transfer 1
Why the national ID number validation may fail when you fill in a loan or an investment application? 1
What is interest adjustment? 1
How can I get information about processing of my personal data? 1
How does the concluding a loan agreement at an auction work? 1
Service fees related to the use of the portal 1
How it works? 1

Registration

How to register? 1
Who is a portal user? 1
What is a portal account? 1

Borrower

Who is a borrower? 1
How to download bank account statements? 1
Loan application 1
Why do I have to connect my account with my Facebook account? 1
How to change a payment day? 1

Investing

Does a legal person (company) need a license as a creditor for lending in Monestro portal? 1
How to start investing through a company? 1
What will happen to the loans in default? 1
Does Monestro deduct taxes from investments? 1
How is investor protected if Monestro has financial problems? 1
How to get information about my investments? 1
How is verified borrower information, including income? 1
Loan bid 1
What is an Autoinvest? 1
Who is a lender? 1
Who is an investor? 1
What is the credit score? 1
What is DSTI? 1
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